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Preparing for your service agreement meeting

The service agreement meeting is an important step in selecting a provider that is best suited to you and can meet the needs of your child and family.

What is the service agreement meeting for?

The service agreement meeting is your chance to tell us your child’s story and to hear about what SDN can offer to your child and family. This is the time for you and your family to really get to know SDN and make sure we can provide what you are looking for. During the meeting you’ll learn more about our transdisciplinary key worker approach and how this might benefit your child and your family. You will also have the opportunity to let us know if you wish to select SDN as your provider. There will be no pressure on you to make the decision at this meeting, and you should feel free to take your time and discuss SDN with your family.

How do you prepare for the meeting?

Before the meeting we will send you a copy of our service agreement. Have a look through this agreement before you come to the meeting and take note of any questions you need to ask or parts you don’t understand. The service agreement comes with a handy guide to understanding the agreement. It’s also important to think through your child’s strengths and the challenges they face before the meeting. This will help us to identify which of our packages is right for your child and your family.

What should you bring to the meeting?

It’s important that you bring a copy of your NDIS plan (preferably for us to keep) and any copies of relevant assessments or screenings or professional opinions to your meeting.

What happens during the meeting?

The meeting takes around an hour and will start with a discussion about your child, your family and your goals. If you have your NDIS plan we will go over it with you and ask you about your child’s passions and interests, behaviours and any therapies and past treatments. We will then tell you more about SDN, the keyworker model and how this could benefit your child. Much of the rest of the meeting will be spent taking you through the SDN service agreement to ensure that you fully understand everything that the agreement contains. If you have your NDIS plan this is your chance to let us know what part of the plan you will be using with SDN.

Where will the meeting be held?

Like our therapy, the meeting will be held in a location suitable to you. We can also arrange for your meeting to be held in an SDN consultation room if that’s what you prefer.