12 13 SDN Beranga processes Keeping you in the loop Daily communication is encouraged through discussion with educators about your child’s day. We will also communicate with you through: documentation of children’s learning and development through StoryPark, which is a free app parents meetings emails daily records. This is where you will find photos and details about the day’s program, displayed in SDN Beranga’s sign in area. Late collection All children must be collected no later than SDN Beranga’s specified closing time. We do however appreciate that on occasion families may run late. Please contact the preschool immediately should this be the case. A late fee will apply for repeat occurrences. This is applied at the Director’s discretion. Complaints management SDN is committed to the fair and effective resolution of customer complaints. Please refer to relevant SDN policies. All SDN policies are available for families to view at SDN Beranga. We encourage constructive feedback from families. If you have a concern regarding anything at SDN Beranga or your child, please do not hesitate to discuss it with the Director. Meetings Meetings will be offered throughout the year. This is so families and staff can meet, and to provide a forum to discuss the educational components of our programs.