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Preparing for your service agreement meeting

The service agreement meeting is an important step in selecting a provider that is best suited to you and can meet the needs of your child and family.

What is the service agreement meeting for?

The service agreement meeting is your chance to tell us your child’s story and to hear about what SDN can offer to your child and family. This is the time for you to really get to know SDN and make sure we can provide what you are looking for. We will also tell you more about things such as what we bill for and what happens if you miss an appointment. During the meeting you will have the opportunity to let us know if you wish to select SDN as your provider.

How do you prepare for the meeting?

Before the meeting we will send you a copy of our service agreement. Have a look through this agreement before you come to the meeting and take note of any questions you need to ask or parts you don’t understand. The service agreement comes with a handy guide to understanding the agreement. You also might want to take a minute to look over the Children's Therapies website.

It’s important that you have a copy of your NDIS plan with you during the meeting.

What happens during the meeting?

The meeting takes around twenty minutes and for most families is done over the phone. Much of the meeting will be spent taking you through the SDN service agreement to ensure that you fully understand everything that the agreement contains. If you have your NDIS plan this is your chance to let us know what part of the plan you will be using with SDN.

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