At SDN, we value what our families have to say. We appreciate any comments about the quality of services we are providing and use this information to assist us with reviewing our performance. 

We are a Child Safe Organisation and have high expectations for staff. All staff must abide by all SDN policies including the SDN Code of Conduct.  

We take complaints, concerns and allegations regarding child safety seriously. If you are concerned about harm or mistreatment of a child in an SDN service, see Raising Concerns.

If you wish to provide feedback or make a complaint, you can speak directly to the manager of your service, email sdn@sdn.org.au or call 1300 831 445.  

See also: SDN complaints policy here

More information about making a complaint

If you have made a complaint to SDN and are not satisfied with the response from SDN, you can contact the regulatory and funding bodies below. 

• NSW Ombudsman 

The NSW Ombudsman has general advice here to Make a Complaint

You can contact the NSW Ombudsman if your complaint is regarding community services for children, young people, and families and you aren’t happy with the response you’ve received from the service provider.  

• NSW Department of Education, Early Childhood Education Directorate 

The NSW Department and Early Childhood Education Directorate has a compliance, feedback and Complaints section here

• ACT Regulatory Authority, Children’s Education and Care Assurance (CECA) 

The ACT Regulatory Authority, Children’s Education and Care Assurance (CECA) has an Incidents and Complaints section here

• NDIS Quality and Safeguards Commission  

For complaints or concerns about a NDIS provider, contact the NDIS Quality and Safeguards Commission on 1800 035 544 or you can Make a Complaint

Click here to return to our Child Safe Organisation section