SDN’s Policies
When you to sign an Agreement of Service with us you be given a hard copy of:

  • SDN’s Complaints Management Policy
  • SDN’s Privacy Policy
  • SDN’s Child Protection and Wellbeing Policy
  • SDN’s Fee Charging and Collection Policy.

If you would like a hard copies of any of our policies and procedures please let us know. You can access hard copies of all of SDN's policies and procedures at your child's SDN centre or preschool.

Communication, feedback and complaints processes
You can provide feedback or make a complaint via our website by clicking here or by calling our SDN enquiry team on 1300 831 445. Please let us know if you wish your complaint or feedback to be anonymous. You have the right to an advocate to support you to provide your feedback or make a complaint.

Complaints management
SDN will resolve any complaints you may have fairly and effectively. If you have any concerns, please do not hesitate to contact your key therapist, call the SDN enquiry team on 1300 831 445 or to submit your complaint online by clicking here. Please refer to SDN’s Complaints Management policy.

Privacy
SDN Children’s Services is committed to protecting the privacy of its children and families. The specific legal obligations we have when collecting and handling your personal information are outlined in the Privacy Act 1988, the Health Records and Information Privacy Act 2002(NSW), the National Disability Insurance Scheme Act 2013 and in particular in the Australian Privacy Principles and Health Privacy Principles found in those Acts. For more information please refer to SDN’s Privacy Policy.

Your child’s safety and wellbeing
SDN is committed to safety and wellbeing. All of our staff require a Working with Children’s Check and clearance from the Office of the Children’s Guardian. Our staff require clearance for Working With Vulnerable People. If we receive allegations that a person working for SDN is causing harm to children we will investigate immediately and report the allegations to the NSW Ombudsman. SDN is required to report allegations of risk of significant harm to children to the NSW Department of Family and Community Services. If the allegation of reportable conduct involves a child supported through SDN Children’s Therapies, we will notify the NDIS Commission (1800 035 544) within 24 hours as per NDIS Incident Management and Reportable Incidents Rules 2018.

Meeting the Standards
SDN’s early childhood education and care services are all required to meet the National Quality Framework which includes having policies and related documents in relation to certain matters under Regulation 168 of the Education and Care Services National Regulations.

As a registered provider under the National Disability Insurance Scheme (NDIS), SDN must also meet the relevant NDIS Practice Standards, which specify the quality standards to be met to provide supports and services to NDIS participants. If you sign an NDIS Service Agreement with us, you will receive a hard copy of this document.

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